🖼️ How does the custom pet portrait process work?

It's easy!

1. Choose your favorite style (royal, cartoon, traditional, and many more)
2. Upload a clear photo of your pet (we have a guide to help you).
3. Approve your digital proof before we print and ship your artwork.
   ✨ Your pet's masterpiece will arrive ready to show off!

📸 What kind of photo should I upload?

We recommend:

• Bright, natural light (avoid heavy shadows)
• Full face visible (looking straight at the camera works best)
• No heavy filters or blurring
• High resolution (phone cameras are fine if clear)

👉 Check out our Photo Guide for easy examples!

🖌️ Can I have more than one pet in the same portrait?

Yes!
We offer options for 1, 2, or 3 pets in a single artwork.
Just select the number of pets when ordering, and upload a clear photo for each.

🖼️ What materials do you offer?

You can choose:

• Matte Art Prints (high-quality paper)
• Framed Options (silver, gold, black and white frames)

Each style is created with artistic precision and love!

What sizes do you offer?

👉 View our Size Guide for photos and dimensions.

🚚 How long does it take to receive my order?

• Design Approval: 2–4 business days
• Production Time: 2–5 business days after approval
• Shipping:

   

  • UAE: 2–4 business days
  • GCC: 4–7 business days
  • Worldwide: 7–14 business days

We'll send you tracking information as soon as your artwork ships!

🔄 Can I request changes to my portrait?

Yes — after receiving the first proof, you can request minor edits like:

• Adjusting colors
• Cropping
• Small corrections

Major design changes may require additional fees.

🔄 What is your refund policy?

Because each artwork is custom-made:

Refunds are allowed before the design work starts (within 24 hours of ordering)

After design work begins, refunds are not possible

Damaged items during shipping will be replaced free of charge — just send us a photo!

👉 Full details here: Refund Policy

🛡️ What happens if my product arrives damaged?

No worries!
If your artwork arrives damaged, simply contact us with photos within 7 days of delivery.
We will reprint and ship a replacement at no extra cost.

❓ Need more help?

Feel free to contact our friendly support team anytime:
Email our team at petsatisfaction@graffitipets.com
or through our Contact Us page!